Responsible
Gaming at joabaji

joabaji operates as a recreational entertainment platform for adult players across Bangladesh. We recognise that the vast majority of our players enjoy casino games, cricket betting, and slots as a leisure activity with no adverse consequences. However, we also acknowledge that for a small proportion of players, gambling can develop into a behaviour that causes harm — financial, emotional, or social.

Our Responsible Gaming programme is built on three core principles: Prevention (ensuring players have the knowledge and tools to gamble safely before problems arise), Early Intervention (identifying patterns of play that may indicate concern and proactively reaching out), and Support (providing clear, stigma-free pathways to help for players who need it).

joabaji's responsible gaming framework applies to every product on the platform — from BPL cricket betting and T20 match wagering to live casino games, slots, Double Fortune, and Mines. No game category is exempt from these protections, and player safety tools operate uniformly across the entire joabaji.net experience.

joabaji operates strictly as an adults-only platform. Registration is open only to individuals who are 18 years of age or older at the time of account creation. This is a firm, non-negotiable requirement that applies to all players in Bangladesh and any other jurisdiction from which joabaji.net is accessed.

During the account registration process, all players are required to declare that they are aged 18 or above. joabaji conducts identity verification (KYC) checks on all accounts prior to processing the first withdrawal and on accounts that trigger our risk-based review criteria. KYC checks require the submission of a valid government-issued identity document, which is reviewed to confirm the player's age.

• Accepted identity documents for age verification include Bangladesh National ID Card (NID), valid passport, and Bangladesh driving licence.
• Accounts that fail to complete age verification within the required timeframe will have withdrawal functionality suspended until verification is successfully completed.
• Any account found to belong to an individual under the age of 18 will be permanently closed immediately upon discovery, all deposits will be refunded, and any winnings generated will be forfeited.
• joabaji reserves the right to conduct enhanced age verification checks at any point during a player's account lifecycle, without prior notice.

One of the most effective tools for maintaining control of your gambling spend is setting a personal deposit limit. joabaji allows every registered player to set daily, weekly, and monthly deposit limits directly from the Account Settings page. These limits are applied to all deposit methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Deposit limits work as follows on the joabaji platform:

• Daily Deposit Limit: Sets the maximum total amount (in ৳ BDT) you can deposit within any rolling 24-hour period. Once reached, all deposit attempts for the remainder of the 24-hour window will be declined by the system automatically.
• Weekly Deposit Limit: Sets the maximum total you can deposit within any rolling 7-day period, counted from the moment the limit is activated.
• Monthly Deposit Limit: Sets the maximum total you can deposit within any rolling 30-day period. This is particularly useful for players who want to set a firm monthly entertainment budget.

In addition to deposit limits, joabaji offers a loss limit feature, which caps the total net losses a player can incur within a defined period. Loss limits can be set on the same daily, weekly, or monthly basis and are applied across all game categories. Players are encouraged to use loss limits in conjunction with deposit limits for the most comprehensive financial self-management experience.

To set or adjust your deposit or loss limits, log into your joabaji account, navigate to Account Settings > Responsible Gaming, and select the relevant limit type. Changes to limits are confirmed via a verification code sent to your registered Bangladesh mobile number.

Sometimes a player may feel they need a short break from gambling without committing to a full self-exclusion. joabaji's time-out feature is designed for exactly this situation. A time-out temporarily suspends your account's ability to deposit funds and participate in any gambling activity for a defined short-term period.

Available time-out durations on joabaji include:

• 24 Hours — for a brief reset after an intense session
• 48 Hours — a longer overnight or weekend break
• 7 Days — a one-week pause to reflect and reassess
• 30 Days — a one-month break for more sustained perspective

During an active time-out period, your joabaji account remains accessible for viewing purposes (balance, transaction history, bet history) but all deposit and wagering functionality is disabled. Time-out periods cannot be cancelled or shortened once activated — this is an intentional design feature to ensure the break is genuinely effective.

To activate a time-out, visit Account Settings > Responsible Gaming > Time-Out and select your preferred duration. The time-out takes effect immediately upon confirmation. If you require a longer break, joabaji's self-exclusion programme (detailed in the next section) provides options ranging from 3 months to permanent account closure.

Self-exclusion is joabaji's most comprehensive player protection tool. It is intended for players who feel that their gambling has become, or is at risk of becoming, a problem and who want to place a firm, sustained barrier between themselves and the platform. joabaji takes self-exclusion requests with the utmost seriousness and implements them without delay.

The following self-exclusion periods are available on joabaji:

When a self-exclusion is activated, the following actions take effect immediately:

• All deposit and wagering functionality is disabled across the entire joabaji platform.
• Any outstanding bonus balances are forfeited. Real-money account balances will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) within 5 business days.
• Your account is flagged in our systems to prevent reactivation before the exclusion period expires.
• Marketing communications (promotional emails, SMS, push notifications) are suspended for the duration of the exclusion.
• joabaji will make every reasonable technical effort to ensure you cannot create a new account during the exclusion period using the same identity, mobile number, or payment method.

To request self-exclusion, you may use the Account Settings > Responsible Gaming > Self-Exclusion tool, or contact our support team directly at [email protected] or via 24/7 live chat. If you contact support, a self-exclusion can be activated on your behalf within minutes of your request, without requiring you to log into your account.

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following checklist identifies common warning signs. If you find yourself answering "yes" to several of these questions, joabaji strongly encourages you to take a break and consider reaching out to our support team or one of the external support resources listed in the next section.

joabaji's internal monitoring systems also analyse gameplay data for behavioural patterns associated with problem gambling — including rapid bet escalation, loss-chasing sequences, abnormally extended session durations, and sharp increases in deposit frequency. Where these patterns are detected, our responsible gaming team may proactively reach out to the player by email or in-platform notification to offer support tools and resources.

If you feel that gambling is becoming a problem for you or someone you care about, a range of support options are available. joabaji's own responsible gaming team is your first point of contact, and we can assist you with account restrictions immediately. The contacts below are available to all players in Bangladesh.

joabaji also maintains a library of responsible gaming educational resources within the platform, accessible from the Account Settings menu. These include guides on understanding odds and house edge, articles on the psychology of gambling, practical budgeting worksheets (in English), and links to self-assessment tools. These resources are available to all registered players at no cost, regardless of whether a concern has been identified.

joabaji is an 18+ platform and takes the protection of minors from exposure to online gambling content very seriously. If you share a device, household network, or internet access with children or young people under the age of 18, joabaji strongly recommends implementing appropriate parental control software at the device or network level.

The following practical steps can help prevent minors from accessing joabaji.net or other gambling websites:

• Use parental control software: Install a reputable parental control application on shared devices. Many options are available for Android and iOS smartphones as well as Windows and Mac computers, including free built-in tools (Google Family Link, Apple Screen Time, Windows Family Safety).
• Protect your login credentials: Never share your joabaji username or password with anyone, including family members. Use a strong, unique password and enable two-factor authentication (2FA) via your registered Bangladesh mobile number.
• Log out after every session: Always log out of your joabaji account when you have finished playing, particularly on shared devices. Avoid saving your password in shared browsers.
• Use browser-level content filters: Most modern browsers support content filtering settings that can restrict access to gambling websites. Your mobile network provider or internet service provider (ISP) in Bangladesh may also offer household-level content filtering options.
• Speak openly with young people: Have an age-appropriate conversation with children and teenagers about the nature of online gambling, the 18+ age requirement, and why gambling is not suitable for minors. Informed awareness is one of the most effective protective measures available.

joabaji does not direct any marketing content, promotional communications, or platform features toward individuals under the age of 18. Our marketing practices are reviewed regularly to ensure they comply with responsible advertising standards and do not appeal to minors. Seasonal promotions referencing events such as Eid, Pohela Boishakh, or BPL cricket are always accompanied by clear 18+ messaging.

We remind all players: gambling at joabaji is for adults aged 18 and above only. It is intended to be a fun, recreational activity within a budget you are comfortable with. If gambling ever feels like anything other than entertainment, please use the tools and contacts on this page — help is always available, and reaching out is always the right decision.